Privacy Notice
Effective Date: July 22, 2026
Introduction
The Kove Co. ("The Kove Co.," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard information when you visit our website, schedule services, communicate with us, or receive services.
This Privacy Notice applies to our website and online interactions. It should be read together with our HIPAA Notice of Privacy Practices, which governs the use and disclosure of Protected Health Information (PHI) created during the provision of healthcare services.
Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Name
Email address
Telephone number
Mailing address
Date of birth
Appointment requests
Communication preferences
Health Information
When you become a client, we may collect medical information necessary to determine whether services are appropriate. This information is protected under applicable federal and Florida law, including HIPAA where applicable.
Payment Information
Payments are processed through secure third-party payment processors. The Kove Co. does not store your complete credit or debit card information.
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage statistics
Cookies and similar technologies
How We Use Your Information
We may use your information to:
Schedule appointments
Respond to inquiries
Provide requested services
Verify eligibility for services
Process payments
Send appointment reminders
Improve our website
Comply with legal obligations
Protect against fraud
Maintain business records
We will not sell your personal information.
Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze website traffic
Remember user preferences
Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
We use trusted third-party service providers, which may include providers for:
Online scheduling
Telehealth
Payment processing
Website hosting
Email communications
Analytics
These providers maintain their own privacy policies and security practices.
Marketing Communications
If you choose to receive marketing communications, you may unsubscribe at any time using the unsubscribe link or by contacting us.
Appointment reminders and administrative communications are not considered marketing communications.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information.
However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.
Retention of Information
We retain information only as long as reasonably necessary for legitimate business purposes or as required by applicable law.
Healthcare records are retained in accordance with applicable federal and Florida record retention requirements.
Children's Privacy
Our services are intended only for adults aged 18 years or older.
We do not knowingly collect personal information from individuals under 18 years of age.
Your Rights
Depending on applicable law, you may have the right to:
Request access to your information
Request correction of inaccurate information
Request limitations where permitted by law
Withdraw consent where applicable
Request deletion of certain information where legally permitted
Certain healthcare records cannot be deleted when retention is required by law.
External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to this Privacy Notice
We may update this Privacy Notice periodically. Changes become effective upon posting to this website.
Contact Us
The Kove Co.
Hollywood, Florida
Phone: (786) 505-7511
Email: info.thekoveco@gmail.com